Surrey Car Hire Terms

Rental Terms

All car rentals in Surrey are governed by a comprehensive Rental Agreement, which you will receive upon booking confirmation or at the time of vehicle collection. This document outlines the specific terms, conditions, insurance information, fees, and your obligations related to the rental. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.

Eligibility Criteria

Renting a vehicle in Surrey requires:

• To hire a vehicle in Surrey, you must be at least 21 years old, though age requirements may differ based on the vehicle type. Drivers under 25 may incur extra fees. A valid full driving licence for the relevant vehicle category is required, as well as valid identification and proof of your current address. You will also need to supply valid payment details and a security deposit, along with any other criteria outlined in the Rental Agreement.

3. Reservations and Payments

• Reservations can be made via our website, by telephone, or directly at our Surrey office. A deposit may be necessary to confirm your booking. The total payment, along with a security deposit, is generally required at the time of vehicle pickup. All pricing is displayed in British Pounds (£) and includes VAT where applicable. We accept major credit and debit cards, with secure processing through trusted payment providers.

Vehicle Pickup and Drop-off

• At the time of vehicle collection in Surrey, a thorough inspection is required. Any pre-existing damage must be reported without delay. A vehicle condition report will be generated and must be signed by both parties. Please return the vehicle in the same condition as it was collected, factoring in normal wear and tear. Any new damage will be evaluated and billed accordingly. The vehicle should also be returned with the same fuel level as at pickup; otherwise, refueling charges will apply. Late returns may result in additional fees, so please contact us right away if you foresee a delay. You will be accountable for any parking fines, traffic violations, or other charges accrued during the rental period, in addition to an administrative fee.

Insurance and Liability in Surrey

• All rentals include basic third-party insurance. The Rental Agreement outlines full coverage details and any excess amounts. Additional insurance options may be offered to help minimize your financial risk. It is advisable to review these options thoroughly. You will be liable for any damage or loss up to the insurance excess, unless additional insurance is purchased. Any damage resulting from negligence or misuse remains your responsibility, regardless of existing insurance coverage.

6. Modifications and Cancellations

Cancellation and amendment policies differ depending on the type of booking and the notice you provide. For precise information, consult your booking confirmation or Rental Agreement. Be aware that late cancellations or no-shows could incur additional charges.

7. Restricted Activities

Prohibited vehicle use:

• Use of the vehicle for any unlawful activities is prohibited. This includes racing, rallying, off-roading, or engaging in dangerous maneuvers. Transporting hazardous materials or sub-letting the vehicle to unauthorized individuals is not allowed. Driving under the influence of alcohol or drugs is strictly forbidden. Ensure compliance with passenger and weight limits, and do not operate the vehicle outside the agreed geographical boundaries without prior approval.

Breach of these terms may lead to rental cancellation and extra fees.

8. Liability Restrictions

To the fullest extent allowed by English and Welsh law, Car Hire Surrey will not be responsible for any indirect, incidental, or consequential damages, including loss of profits, data, or business, that may result from your use of our services. Our total liability for any claims is capped at the rental amount paid in the previous 12 months. This limitation does not apply to liability for death or personal injury due to negligence or for fraud.

9. Surrey Legal Framework

These Terms are governed by the laws of England and Wales. Any disputes will fall under the jurisdiction of the relevant courts in this region.

10. Terms Updates

We reserve the right to amend these Terms at any time. Updates take effect immediately once posted on our website. Continued use of our services indicates acceptance of the revised Terms.

Contact Details

For inquiries regarding these Terms, please reach out to us:

Surrey Car Hire Services
Riverside Way, Surrey DA1 5BS, UK
Contact Number:: 014 8367 7073
Contact Us via Email: {{ email }}